Information
Real-time status, status of each reference, place in the production queue, parcel tracking and overall progress. Access the full details of your order.
Enter your order number (shown in the confirmation email) and the postcode of your delivery address.
Steps
Frequently asked questions
Whatever country your parcel is going to, processing the order, slicing (sometimes adding supports by hand, a very time-consuming process), production, cleaning, printing the bases, checking every part, final packing and shipping take three weeks to a month on average. It can sometimes take longer when demand is high or for large orders.
When you order, you first receive an order confirmation email. Tracking is sent automatically by email once the shipping label has been bought, and starts when the parcel is dropped off at the post office or pickup point. If you have not received tracking for your order, feel free to contact me by email, on my Discord or on my Instagram, where I am very easy to reach.
Some orders may take longer to process. This can depend on several factors, such as how difficult the order is, preparing files that have never been prepared before (adding print supports by hand, optimising build plates), failed prints, lost parts that need reprinting, a faulty printer part that needs replacing, or simply the size of the order ahead of yours, etc.
If you receive the email saying your order is completed, it means it is either almost finished (a few parts may still be reprinting, but it is 95% done) or fully finished. Add some extra time to prepare the parcel, which can take a few days or even more than a week, mainly because parcels are usually handled in batches to save time. Remember that handling completed orders takes time: filling in labels, counting and adding bases, adding protection to the parcel (cutting bubble wrap, filling with packing material) and dropping them off.
Get an email with every wave of new releases: new references, new sculptors and flash sales.